Work, systems & service · 2026
Portrait of Papa Kojo Mensah

Operations · Customer service · Data · Design

Papa Kojo Mensah

I make complex work clearer.

I’m Papa Kojo, based in Kumasi, Ghana. I’ve worked in customer service at Absa, reviewed historical records through Springboard, and built practical tools around problems I wanted to make easier. I care about the details, but I also care about what the person using the final result has to do next.

Open to customer service, operations support and hospitality opportunities, and to project work involving data, design or practical digital tools.

200+conversation calendars brought into one search

50+customer and account requests handled on busy days at Absa

GHS 1mwholesale investment placement supported through tracking and follow-up

A little room for curiosityExplore my playground. Untangle a puzzle. Take a postcard.

01

Selected work

Read all six project stories

02

Experience

Work that has taught me about accuracy, service, follow-through and improving repeatable tasks.

Springboard · RemoteData Entry SpecialistChecking historical records against their sources and leaving a clear trail for the next person.
  • I check historical records against original sources, correct incomplete or mismatched information and protect sensitive personal data.
  • I record completed work, errors, corrections and revision notes in Google Sheets so the team can review and resolve issues.
  • I follow detailed procedures and daily targets while keeping names, dates, relationships and sources accurate.
Absa Bank GhanaCustomer Service & Sales SupportHelping customers, supporting financial work and making treasury-bill quotations faster in Excel.
  • I processed and reviewed 50+ customer and account requests on busy days while following banking controls.
  • I built an Excel tool that made treasury-bill quotations faster and reduced manual calculation errors.
  • I supported 125+ youth accounts in a campaign and a GHS 1 million wholesale investment placement through tracking, follow-up and careful handling of confidential data.
Iconka Designs · IndependentFreelance Graphic DesignerCreative work alongside operations, helping people make their ideas easier to see.
  • I create brand identities, social media graphics, presentations, print designs and campaign materials.
  • I take work from brief to final delivery, keeping requirements, timelines, feedback, revisions and files organised.

Explore my graphic design & branding portfolio ↗

Iconka Designs · Graphic design & brandingExplore my graphic design workGraphic design in Kumasi, Ghana: brand identities, event posters and campaigns.

03

Skills

The capabilities I use across service work, operations, data, design and projects.

Operations & service

5 skills
  • Customer support
  • Banking operations
  • Issue resolution
  • Process documentation
  • Workflow improvement

Data & tools

6 skills
  • Data quality
  • Source verification
  • Excel
  • Google Sheets
  • Google Workspace
  • Microsoft Office

Brand & design

6 skills
  • Brand identity
  • Graphic design
  • Social media design
  • Presentation design
  • Adobe Creative Suite
  • Canva

Working with people

6 skills
  • Project coordination
  • Requirements gathering
  • Client communication
  • Feedback management
  • Reporting
  • Remote collaboration

04

Education

The study and training behind how I think, work and keep learning.

Social Media Marketing Certificate

Ensign College · through BYU-Pathway Worldwide · In progress

Hospitality & Tourism Management Certificate

Ensign College · through BYU-Pathway WorldwideView credential

Selected training

Excel · Customer Experience · Digital Payments · Enterprise Risk Management

BSc Actuarial Science

Kwame Nkrumah University of Science and Technology

Meta Social Media Marketing Professional Certificate

Meta · Coursera · 6-month professional certificateView credential

05

Personal

A small piece of life outside the work. Music helps me focus and gives me room to reset.

A small personal signal

Listening, lately.

checking
Checking SpotifyFinding the latest track…Music will appear here when it is available.
Five latelyRecent favourites, tucked away until you want them.
Spotify snapshotA small snapshot of what I’ve returned to lately.
Based
Ghana
Local time
GMT
Checking the date
Work
Open to remote opportunities

06ContactOpen to roles and project work

Have a role or project in mind?

I’m interested in customer service, operations support and hospitality opportunities where I can contribute and keep learning. I’m also open to projects involving data, design or practical digital tools.

A useful first noteTell me about the role or project, what you need help with and where the work is based.

LinkedInView résumé